Business+Ballers

Business Ballers Celeste Singson Gutierrez Kyle Moreno Seleang Buth Matt Rosser Lydia Elias

1. what is your topic? Communication (Chapter 14) 2. what company are you assessing as consultants? Police Department 3. provide some background information about the business. 4. what topics/theories will you cover to explain the interesting/challenging/successful phenomenon going on in the company? Communication barriers: KISS principle, physical distractions, absence of feedback; Communication Process; Communication Channels 5. who will be responsible for discussing what theories? Communication Process - Celeste Communication Channels - Kyle Communication Barriers - Seleang, Matt, Lydia Lydia-explain what is communication barriers are and physical distractions Seleang-semantic problems and mixed messages Matt-absence of feedback and status effects

6. discuss in what ways some of the theories relate to the company, and in what ways some of the theories DO NOT relate to the company (there needs to be both as not every theory you choose will be exactly fitting to the company.)

7. for those theories not utilized by the company, do you think they should? does it fit the organization? how so? why or why not?

Meeting Details:

We plan on meeting on Friday's during MHR 318 class time during online sessions 5/13 9am-1030am - all were present and on time, during this meeting we discussed what each individual would be presenting, we also started to brainstorm different ideas for our skit 5/20 9am-1030am - all were present and on time, during this meeting we formed a few questions to conduct an informal interview with a police officer that a group member knows 5/27 9am-1030am - all present and on time, skype meeting at 945 with professor kim, discussed how we can keep the class engaged at the end of our presentation 5/30 2pm-? - planned to meet to work on our video, meeting got cancelled due to an emergency on Lydia's behalf, trying to figure out a new day to meet Everyone will do individual research, but we will collaborate when deciding what information to put into our powerpoint. Matt will be creating our powerpoint. Still need to come up with skit/video idea, extra research. 5/20: Collaborate to create master copy of the presentation, refine the master copy, create a powerpoint presenation, brainstorm ideas for the video skit
 * a) how often will you meet as previously decided?**
 * b) who will take on what roll or do what tasks for the group?**
 * c) what things are left to do as a group?**

__Kyle's Section__ Communication Channels This is where the source and receiver communicate, through these channels. The choice of your channel could have an important impact on the communication process. It can all depend on the person that is the source, because we all have our strengths in ways of encoding messages using different channels so the receiver can decode the perceived message that the source has intended for the receiver.

3. Face to face 4. Letter and memos Cops use communication all day everyday, with out communication they could not exist out on the street while taking emergency calls which help them get to you faster. I feel that everything can be improved for them, because everything changes, just a matter of time. And that’s why it takes so long for things to change for the police departments. They could all change to a hand held devices, such as something similar to an ipad to run licenses or run info and do background checks. The budgets and bureaucratic procedures hold back police departments for change.
 * 1) Radio/Computer
 * Computer supplements radio communication between headquarters and cars.
 * Keep the field in contact with emergencies from dispatcher.
 * Written form of radio communication.
 * 1) Email
 * Can keep officers in touch with questions for notifications for entire department for subpoena.
 * Send wanted notices
 * Role call
 * meetings
 * Intelligence info that can’t be released to public, i.e. top secret material

__Celeste's Section__

Communication Process __ Lydia's Section __
 * Defined: process of sending and receiving symbols with attached meanings
 * Figure 14.1 (Discuss diagram in terms of law enforcement)
 * Source: encodes intending meaning into a message (dispatch)
 * <span style="background-color: transparent; color: #000000; font-family: serif; font-size: 16px; text-decoration: none; vertical-align: baseline;">Receiver: decodes into perceived meaning (police units)
 * <span style="background-color: transparent; color: #000000; font-family: serif; font-size: 16px; text-decoration: none; vertical-align: baseline;">Noise: any disturbance that disrupts communication effectiveness and interferes with the transference of messages within the communication process
 * <span style="background-color: transparent; color: #000000; font-family: serif; font-size: 16px; text-decoration: none; vertical-align: baseline;">Driving
 * <span style="background-color: transparent; color: #000000; font-family: serif; font-size: 16px; text-decoration: none; vertical-align: baseline;">External conversations
 * <span style="background-color: transparent; color: #000000; font-family: serif; font-size: 16px; text-decoration: none; vertical-align: baseline;">Information source tries to communicate to change attitudes, knowledge, and behavior of receiver
 * <span style="background-color: transparent; color: #000000; font-family: serif; font-size: 16px; text-decoration: none; vertical-align: baseline;">Dispatch relays a message of some situation that changes the attitude of the officer if the information conveys that there may be a possibility of danger, gives knowledge of the situation at hand, and causes officers behavior to shift (i.e. proceed with caution, generate a sense of urgency, etc.)
 * <span style="background-color: transparent; color: #000000; font-family: serif; font-size: 16px; text-decoration: none; vertical-align: baseline;">Encoding: verbal, written, non-verbal
 * <span style="background-color: transparent; color: #000000; font-family: serif; font-size: 16px; text-decoration: none; vertical-align: baseline;">*will interview a police officer to discuss the various types of encoding utilized on a daily basis

Communication Barriers Physical Distractions
 * Sources of noise that cause problems in the communication process
 * Physical distractions
 * Semantic problems
 * Mixed messages
 * Absence of feedback
 * Status effects
 * Anything that takes your attention away from the interaction
 * Cell phone ringing
 * Other people interrupting
 * Hunger, Sleepiness, other physical discomforts
 * I will give an example of physical distractions
 * How to avoid: Prioritizing tasks, planning effectively, setting aside adequate time for communication